Thanks to technology, people now share their customers experience in person as well as through their cell phones on social media.
Thanks to technology, people now share their customers experience in person as well as through their cell phones on social media.
Outsourcing enables entrepreneurs to focus on designing strategies to fulfill their mission, allowing them to work with an external and unbiased partner obtaining new perspectives
Outsourcers today are still focused on protecting a status quo and therefore are not always motivated to be disruptive and innovative
The right time to outsource comes when either you or your employees, are unable to fulfill core responsibilities of the business
Non-core operations range from IT solutions to sales, from quality assurance to back-office and customer service among others.
My thought process was simple, it was the most commonly used model because it diminishes the complexity of managing an account; and to this day, PPH models are risk averse
Investing in customer experience supports the idea of a long-term value-creation model that takes times and organizations may have to sacrifice profits on
This article serves the purpose to give the reader a glimpse of the trends in Customer Service and BPO outsourcing for Startups as well as for Small and medium-sized enterprises in today's economy
I felt the urge to hit my computer and blog about my great hopes with regards to this industry, to which I whole-heartedly form part of and thrive to bring to higher levels through the power of people.
As we have hinted in previous blogs, CEO´s, corporations, strategists, and consultants normally fall into a common mistake leaders make in the customer service industry and it has to do with the thought process behind their corporate strategy. ...
Paraphrasing a group of consultants from one of the top firms in the Americas, top-performing organizations and brands share three main traits for success: they solve problems, they deliver unforgettable customer experience and they represent meaningful work through their values. ...
Almost 80% of CEO’s in multinational corporations believe that their customer service is considered as “superior” and above average from their customers when call center statistics ran by BAin and Company shows a very different reality, that only 8% of the customers are in fact satisfies. ...
As a people-first company, Allied Global takes care of its people and its people take care of our clients. ...
Normally, Business Process Outsourcing (BPO) is seen as a cost-efficient solution that improves profitability for startups, Small and Medium-sized enterprises (SMEs) as well as for large organizations. ...
Customers, clients, companies, and governments all acknowledge that a crucial element of the digital transformation for the workplace lies in the enhancement of BPO and Outsourcing services. ...
At Allied Global, we believe that a Contact Center and BPO’s technological integration dictates both its success and survival in today's marketplace. ...
We strongly believe that the value of commercial partnership with a business process outsourcing partner lies on the degree of understanding of each other’s business and how the outsourcing partner de-siloes operations. ...
Experts throughout the Call Center Outsourcing and BPO industry convey by saying the industry has been profiting immensely by the rapid advancement of communication and cloud technologies. ...
Each year, on average, 75% of new ventures stop operations before reaching the two-year milestone. The closure is often related to roadblocks such as:.....
This past September that Naveen Joshi, founder of Allerin and expert on Big Data and IT deployment activities for businesses that summarized gracefully ideas on technology readiness for small -or medium-sized companies: and decided to build on his ideas and share them you in an Allied Global fashion.
Is your existing Outsourcing Partner engaged with the trends of the year?
Responding to this trend, Allied Global BPO is committed to deliver value and innovation in its outsourcing services to ultimately become a seamless extension of its clients’ processes.
What makes a Startup successful? The Founder(s)? Experience of the Team? A product that will change the world? Business Model? All and more. During this year’s #43NorthFinals of @43North, 16 companies pitched their Startup to a live audience and panels of judges for a chance to win one million dollars.
One of the largest pre paid cell phone providers in the U.S. required finding a way to handle seasonality. It turned toward Allied Global; the largest contact center in Central America.
The contact center industry & BPO in Guatemala has vacancies. To sustein the real investment it is necessary that each year 15,000 young people get graduated from the program: Finishing School. People from the companies quote.