Customers, clients, companies, and governments all acknowledge that a crucial element of the digital transformation for the workplace lies in the enhancement of BPO and Outsourcing services. Allied Global as part of the movement has created a people-first infrastructure that keeps agents engaged to find smart solutions for problems that start-ups don't know how to solve themselves.
This article serves the purpose to give the reader a glimpse of the trends in Customer Service and BPO outsourcing for Startups as well as for Small and medium-sized enterprises in today's economy; as well as showcasing how Allied Global strives to become the seamless extension to partner with SME's and startups.
"One of the smartest things I've been seeing companies do is that they do what they do best and outsource the rest"
Words of Gene Marks, Inc. columnist and owner the Marks Group a tech consulting company for SME’s during this year’s National Business Week. Marks’ remark is deeply resonant across the IT services industry where companies, more and more, rely on strong partnerships to deliver solutions in sales, quality assurance, back office and IT among other BPO outsourcing services rather than developing in-house capabilities. The underlying concept is simply: Helping the industry leaders focus on developing their organization's strategy through their core operations and leave BPO services to the experts to optimize the process.
Furthermore, the benefits of outsourcing go deep in various layers of your business operations from reducing labor costs and risk all the way to getting projects up and running in half the time.
In the case of Startups and SME’s, projects are designed, planned and executed in a much faster manner than larger corporations and that is where outsourcing enhances processes to pilot projects in a more effective way. It goes beyond saying how reducing risks of labor and labor costs can help these smaller-sized organizations to pick up traction in early years of their venture.
It is clear how small companies outsource more functions because they lack an initial headcount whereas large companies turn to outsourcing to reduce risks and costs. Today, the entire industry has evolved to serve company’s different needs and offer tailor-made services. Small businesses are critical to the U.S. economy, accounting for half of private sector jobs and half of the country’s GDP and Allied Global is eager to embrace the trend and boost Startups and SME’s as an engine of economic development,