Des Moines, Iowa July 2017 - For delivering the highest standards and best practices as a Global Contact Center, Marketlink Inc., an Allied Global Company, has received the prestigious PACE-SRO Accreditation for all their U.S. Operations. PACE is a U.S. trade organization for companies that engage with customers via contact centers (Professional Association for Customer Engagement). The SRO accreditation is given to organizations delivering services to the highest and strictest standards and best practices of a Call Center complying with federal and state regulations. In a nutshell, the process to become certified includes: updating all materials and documents, a 300+ piece questionnaire, run an on-site audit, and corresponding remediations from the audit.
This is Allied Global’s third Accreditation in the U.S. and a major accomplishment for the company since it will be joining a select group of only twenty American corporations that have received this distinction. This certification is valid for a three-year period.
Kourtney Keough, CEO of Allied Global’s U.S. operations comments “The leadership team is extremely proud of this accreditation and thanks the team who day by day embody and practice these ethical standards as part of our organizational culture.”
“At PACE, our goal is to recognize compliant excellence in the way businesses are serving their customers, through contact centers, email, chat, social media, web and text,” said Christine Haerich, SVP of PACE. “Marketlink adheres to an excellent, compliant model of customer service throughout these channels, so we are very pleased to honor the company with this distinguished certification.”
Join Allied Global in celebrating this accomplishment and being recognized as one of the companies with the best practices in the industry!
About Allied Global.
Allied Global is a Contact Center and BPO with Corporate offices in Guatemala City, Guatemala. With 22 owned and operated centers in 5 countries (Guatemala, U.S., Mexico, Honduras and Belize), Allied Global offers Multilingual services such as Inbound/Outbound Sales, Customer Care, Tech Support, IT Services, Back Office and Quality Assurance.
For more information, visit www.alliedglobalbpo.com
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